Technical Support (FAQ)
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Technical Support (FAQ)
Q1.What is a Tablet PC?

Computer powered by the Windows XP Tablet PC Edition operating system, and equipped with a sensitive screen designed to interact with a complementary pen, are called Tablet PC. You can use the pen directly on the screen just as you would a mouse to do things like select, drag and open files; or in place of a keyboard to handwrite notes and communication.

Q2.What is rugged type Tablet PC?

The rugged type Tablet PC is a tough mobile computer with an industrial-strength shell and shock-mounted hard drive. Rugged models are ideal for people who use their PC in a construction zone, while on patrol, in military situations, or simply for those who need some ultra durable.

Q3.What is slate type Tablet PC?

The slate type Tablet PC is designed to be slim and ultra-light without the weight and size of a permanent keyboard. Some models come with a detachable keyboard, and all include innovative docking solutions that offer access to a full-size monitor, keyboard, and mouse.

Q4.What is convertible type Tablet PC?

The convertible type Tablet PC has an attached keyboard and looks much like a conventional laptop PC. But you can also rotate the screen 180 degrees and lay it flat over the keyboard for a more comfortable reading and writing experience.

Q5.Why rugged devices cost less?

The VDC (Venture Development Corp) study found that the sticker price is only the beginning of the costs associated with ownership of mobile devices. Over the lifespan of the equipment, maintenance and support costs, as well as intangible costs, consumer-grade were 10 to 40 higher than rugged devices. By the second year of ownership, the VDC study found the initial price savings of consumer-grade computers disappeared under the weight of 44 higher IT support requirements, and lost productivity. By the five-year mark, organizations with rugged mobile computers saved an average of $1610 compared to those with consumer-grade devices. The consumer units, with their lower initial cost, ended up costing $12,631 over five years, compared to $8569 for rugged devices.

Q6.What is replacement cycle for rugged devices?

VDC learned that over the previous 12 months, those using commercial mobile devices experienced failure rates that were almost double those of industrial device users. Over a 35% of commercial devices had been replaced after only two years, compared to only 2% of ruggedized devices. After three years, 80% of commercial devices had been replaced.
VDC found that the typical replacement cycle for mobile devices in mail/courier/freight respondents was 5 years for ruggedized devices vs. 3 years for commercial-grade devices, with annual costs for the industrial-grade devices being more than 47% lower. In warehouse/distribution center use, industrial devices were replaced after 4.5 years vs. 3 years for commercial devices. The industrial devices cost almost 21% less per year.

Q7.How important it is to own a ruggedized notebook?

According to research by IDC (International Data Corporation) in 1998, 64% of notebook damage is caused by drops, 38% by spills, and 28% by crushing while LCDs and HDDs are reported to be the two components most often cited as suffering damage.
The average cost of repairing or replacing a notebook is $1,200. U.S. corporations, for example, spent a total of $700 million in 1998 to repair and replace damaged notebooks. That figure is expected to go up to $1 billion by next year.
As you may know, damaged notebooks result in several intangible losses to corporation. There include missed deadlines, lost data, employee frustration and a subsequent drop in productivity.

Q8.Who needs a ruggedized device?

If you are a civil engineer, or if you work in any harsh environment relating to heat, humidity, altitude, depth, or if you are a police officer on the beat or a solider and you need a computer that would not let you down even if you drop it from a high altitude or accidentally drop it in water or oil, then that you need is a ruggedized device.

Q9.How to choose the right rugged devices for your purpose?

First, you need to figure out what the device needs to be protected against and then seek one that provides that protection. Second, ruggedization means extra cost and extra weight. It´s not necessary to go for maximum protection with high cost when a less extreme design will do.

Q10.What is IP Rating?

A means of classifying the degree of protection from dust, water and impact afforded by electrical equipment and enclosures. The first digit indicates the extent to which the equipment is protected against particles and the second digit indicates the extent of protection against water. (IP rating table download)

Q11.Will my AC adapter work, or do I need a power converter when I travel overseas?

This AC adapter is a universal adapter, it work with 110-240V. You do not need any power converter with you when you traveling, but may be a wall plug adapter to fit in a plug.

Q12.What can I use to clean the rugged tablet?

We suggest using a non-abrasive cleaning substance and a soft cloth to clean the unit.

Q13.What can I use to clean the display screen on my tablet?

To clean the display screen, dampen a soft cotton cloth with water or isopropyl alcohol and gently wipe the screen surface.

Q14.What is Windows XP Tablet PC Edition 2005?

Windows XP Tablet PC Edition 2005 includes all of the features and functionality of Windows XP Professional and Windows XP Service Pack 2.

Q15.How does the Tablet PC handwriting Recognition work?

The handwriting recognition on the Tablet PC works based on your natural writing. It accepts printing and handwriting. The operating system actually stores the handwriting as a graphic and the converted text in the notepad application. So you can go back and forth between the handwriting and the converted text for nuances that the recognizer may have missed. Also, the handwriting recognition can be done after you have entered your notes in. It does not have to be done real time.

Q16.How can I protect the tablet LCD screen?

We provide a 5H Anti-scratch film to protect the LCD screen when we ship the complete package. You also can purchase additional protection film for replacement.

Q17.Do you have a warranty? What does it cover?

Yes. If your product purchase is from an Authorized Ruggedbook Reseller you have a one year warranty.

Q18.What is LAN boot?

A system can be detected and booted by the other system through LAN. There are two LAN SPEC: PXE and RPL. If you want to use LAN boot function, first you have to know what OS you are using, and check if the BIOS supports LAN boot function from the BIOS setup menu. Then save the program (provided by LAN chipset vendor) into the BIOS.

Q19.How is Windows CE related to the Pocket PC?

Windows CE is the operating system that runs on a family of PDAs called Pocket PC. The Pocket PC devices were formally called palm-sized PCs and Handheld PCs. These names were a bit too much like the Palm Handheld, a whole other line of PDAs, so Microsoft changed the product line’s name in spring 2000.

Q20.What is a WAP browser (micro-browser)?

A WAP browser allows you to access wireless data content from the Internet. That content can be in the form of WML, HTML or HDML, and all can have text or images.

Q21.What is Daylight readable?

This is normally achieved by increasing the backlight brightness in the display. This will have an impact on battery run time.

Q22.What is Sunlight Readable?

We use special filters on the screen to increase the contrast ratio. This is achieved without consuming additional power.

Q23.What is the difference to use Resistive and Digitizer touch panel?

Resistive Digitizers–Most digitizers you have been exposed to through PDAs use an analog resistive digitizer. The resistive digitizer sits on top of the display so you can press a stylus or your finger to send input into the PDA.
Active Digitizers-The active digitizer uses a special stylus to send a signal to the display indicating where the stylus is on the screen.

Comparison of Features
Feature Active Digitizer-Wacom Resistive Digitizer
Stylus Requires special stylus Can use anything on screen, sensitive to additional touch such as palm.
Pressure sensitive 255 levels Required Driver None
Hover Support Yes No
Power 502.4 Test Procedure II  
Temperature/Humidity Cycling Test Higher power Lower power
Digitizer Location Behind LCD In Front of LCD, reduces the readability of the display
Thickness Thicker package due to sensor and RF isolation Thinner
Eraser Capability Yes No
Additional Button
Yes No

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